Customer Care Associate, Full-Time

Job Description

Our customer care associates understand the importance of teamwork and possess a “customer first” attitude. The right candidate also has excellent communication skills and the ability to multi-task and problem-solve.

Primary Functions:

  • Act as a front-line representative of customer care
  • Answer customer phone calls and emails
  • Take fuel orders and service requests over the phone
  • Process customer payments and post transactions
  • Perform various customer troubleshooting and problem-solving tasks
  • Some overtime is necessary (occasional nights/weekends)

Qualifications:

  • A “customer first” attitude
  • Excellent communications skills
  • Ability to multi-task
  • Problem-solving skills
  • Computer skills including Microsoft Word and Excel
  • Two-year college degree and/or equivalent customer service experience preferred
  • Experience in electronic customer communications via email and online help a plus

We are looking for the right candidates to expand our family of employee-owners. Complete our online application today! If you have questions, call Gary Smith at 800-542-5552, ext. 1102 or email Careers@MainCareEnergy.com.