Comfort isn’t just about keeping you warm in the winter and cool in the summer. We want you to feel confident that you are making the very best heating, cooling, and fuel-related decisions for your home or business. Here are answers to some of the questions you may have.
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A: Main-Care accepts checks, money orders, and major credit and debit cards (Visa and Mastercard). Use our convenient Customer Portal to securely pay your bill online, or sign up for AutoPay. Automatic delivery customers have the option of a 12-month budget plan.
A: You bet we do! Sign up for our Capped Price Protection Plan and you’ll never pay more than your capped price. If our retail price falls below the cap, you pay the lower price.
A: As a 100 percent employee-owned company, we are here for our customers 24 hours a day, 7 days a week, 365 days a year, including holidays. You will always speak to a Main-Care Energy employee-owner – not an answering service – no matter what time you call us.
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A: Yes we do! We also provide the same budget and payment options, automatic delivery, Capped Price Protection and Service Plans that are available to our heating oil customers, specially tailored to propane. Dissatisfied with your current supplier? Find out about our Same-Day Tank Swap program here.
A: Yes, we provide complete service from annual maintenance and tune-ups to complete replacement of your heating and hot water systems. We also offer the most comprehensive service plans available.
A: Yes, we provide complete service from annual maintenance and tune-ups to complete replacement of traditional central air conditioning systems, as well as ductless mini-split systems. We do not provide service for window air conditioners. We also offer the most comprehensive service plans available.
A: Yes ,we provide complete service from new equipment installations to annual runtime maintenance and repair service. We also offer the most comprehensive service plans available.
A: We provide automatic delivery to our customers for their heating fuel needs at no additional charge. Most of our customers prefer the convenience and accuracy that automatic delivery provides. If you are using our fuel for something other than heating, such as cooking or hot water or to power your generator, we also provide regular scheduled deliveries.
A: Automatic delivery is a convenience that we offer to our customers at no additional charge. Automatic delivery is based on your previous fuel usage patterns, the size of your home, and “degree days” – a measurement of cold weather in your region. Automatic delivery takes the guesswork out of scheduling your fuel delivery and is the best way to provide peace-of-mind when cold weather hits.
A: Of course you can! For customers who do not prefer the convenience of automatic delivery and do not wish to take advantage of our budget plans, credit terms, or capped price protection, we provide convenient, easy, and secure online fuel ordering with competitive pricing and quantity discounts at Main-Care Express.
A. Bioheat Fuel is a blend of ultra-low sulfur heating oil (ULSHO) and biodiesel, a 100 percent renewable fuel made from inedible vegetable oils (such as soybeans), animal fat, or recycled cooking greases. Rigorously tested to ensure quality, cleaner-burning Bioheat offers the same “warm” heat produced by traditional heating oil but with fewer emissions.
A. Yes! Bioheat is fully compatible with your existing oil heating system; no upgrades will be needed.
A. It might sound too good to be true, but Bioheat burns so cleanly and efficiently, you may use less heating fuel, saving you money while also helping protect our environment. What’s more, the transition to Bioheat will result in no additional costs to our customers; the price per gallon is the same as traditional heating oil.