Coronavirus (COVID-19)

Our top priority is you.

 

First, thank you for being a valued customer of Main-Care Energy.

At Main-Care, the safety and well-being of our customers and employee-owners is always our top priority. We understand that the rapidly evolving situation with the coronavirus (COVID-19) can be unnerving, with new information coming to light daily, and even hourly. We are closely monitoring these real-time developments and looking to experts such as the Centers for Disease Control (CDC) and the World Health Organization (WHO) for guidance. As a result, we have taken several actions to ensure we are keeping your well-being front and center. You have our personal commitment that we are doing our utmost to protect you and the Main-Care team serving you. We will also ensure that you have uninterrupted service to your home and business.

We are maintaining our regular business schedule and will continue to make all scheduled fuel deliveries and service appointments to your homes and businesses.

WHAT WE’RE DOING:
We have taken a number of steps to serve you better during this time:
•             Our offices are cleaned thoroughly and regularly in accordance with CDC protocols
•             We have, and are adding more, hand sanitizer inside our offices and fleet vehicles.
•             We are requiring all employee-owners who are feeling ill to stay home.
•             We have instructed all employee-owners to adhere to “best practices” while interacting with customers.

WHAT YOU CAN DO:

Stay home and call the Main-Care Energy 24 hour Customer Service Center at 1-800-542-5552, or login to our online customer portal to pay bills, check balances, order fuel and schedule service.

Rest assured, we’ll continue to monitor the situation closely and will provide the latest updates and helpful resources at MainCareEnergy.com. We appreciate your trust in us and will continue to do everything within our power to help you navigate this uncertain time. Please know that we are here if you need us.

Thank you again for being a valued customer.

Sincerely,
Jeffery Farbaniec
President